Terms & Conditions

Booking Terms

Confirmation of a booking by the Client is deemed acceptance of these terms.
In these terms of business, the expression ‘Accommodation’ means the Accommodation operated by the Accommodation defined in the Client’s confirmation – and ‘Client means the person, firm or company making a booking or staying at the Accommodation. These terms apply to all booking except to the extent where specific terms apply for a particular booking.

Prices

All published rates include VAT where applicable (and local taxes) at the current rate. Accommodation rates are per room per night, breakfast included.

Availability

In the rare case that the Accommodation cannot accept a booking guests will be offered a full refund. In the case of an act of God (strike, war, etc) the Accommodation will do its utmost to find an alternative accommodation in another accommodation but will not be held responsible if this is not possible.

Bookings

Bookings must be guaranteed by a major credit or debit card. A ‘booking’ means any order for our products or services that is accepted by us. Acceptance will be made by us (and a contract concluded) when we have received full payment from you. There is no agent involved in this booking process; the contract is concluded between you as the Customer and us as the Business.

Arrival and departure

Bedrooms are available as indicated. Our check in is from 12:00 to 22:30. Check in times outside of those specified but must be confirmed with the Accommodation prior to arrival. Check out is at 10:00 am.

Cancellations, amendments and non-arrivals

If a reservation is cancelled outside 48 hours and full payment taken, apart from the deposits the remainder shall be returned within 24 hours. For an online booking payments full amount is taken time of booking – or deposit taken, (Non-refundable) New: For refunds due to Covid-19 we can move your booking to a later date and move the deposits with it, or to opt out you can get a refund when you cancel the booking up to 24 hours before arrival. If you cancel later no deposits returned. We are now taking bookings for our opening on 17th May. Clarron house is close to the Winter Gardens. Bedrooms are now let out on ROOM ONLY basis during the Covid-19, This shall resume at once things are back to normal. All rooms have been DEEP cleaned, ready for our opening, where safety is our prior concern for guest’s. Please call reservations on 01253 623748.

Payment

Most major credit and debit cards are accepted. Full payment will be taken within 24 hours of booking, for online payments the full amount will be taken at time of booking.
All additional sums are due for payment on presentation of the invoice at checkout. In the event of any query relating to the invoice, the Client must notify the Accommodation within 14 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.

Bookings may be accepted on-line up to 10:30 (GMT) 24 hours prior to the day of arrival.
Confirmation of a booking by the Client is deemed acceptance of these terms.
In these terms of business, the expression ‘Accommodation’ means the Accommodation operated by the Accommodation defined in the Clients confirmation – and ‘Client’ means the person, firm or company making a booking or staying at the Accommodation. These terms apply to all booking except to the extent that specific terms apply for a particular booking
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Conditions of Use

Please note that we do not accept Hen or Stag parties, we reserve the right to refuse check in on arrival and we will not give refund.
We only accept couples, families and single people.
Please note that we do not cater for pets.
All family room pricing is for children aged 12 years or younger. For children over 12 a supplement will be payable upon arrival.

Finally please note that our guest house has a strict non-smoking policy throughout, however you are welcome to smoke outside. Our check in is from 12:00 to 22:30. Check in times outside of those specified but must be confirmed with the Accommodation prior to arrival. Check out is at 10:00 am